Emergency Hack Recovery

A senior engineer on your incident within the hour. Anywhere on earth.

This is the flagship. One senior incident engineer takes your site from compromised to verified clean — and hands you the evidence.

Start my rescue Pricing & SLAs

What's included

Everything between "we've been hacked" and "it's handled."

Containment first

Forensic copy before anything is touched. Active damage stopped, data protected, evidence preserved.

Full malware removal

Injected files, obfuscated loaders, backdoors, rogue admin users, malicious cron jobs and database injections — all of it, not just what a plugin scanner sees.

Root cause, named

How they got in: the vulnerable plugin, the stolen credential, the misconfigured server. Found and closed, or the hack simply returns.

Hardened restore

Your site comes back stronger than the one that got hacked: patched, locked down, unnecessary attack surface removed.

Independent verification

Re-scans from outside our own tooling prove the site is clean. You get before/after results, not assurances.

The proof pack

An evidence-grade incident report readable by your board, your insurer and your developer. This is what you show people who ask "is it really fixed?"

Tiers

Three ways in. All senior. All in writing.

Standard Rescue

$4,450 AUD

  • Single website, any platform
  • Senior engineer end-to-end
  • Full cleanup + root cause + hardening
  • Proof pack included

response < 1 hour · verified clean < 24 hours

Opening soon

Priority Rescue

$8,950 AUD

  • Everything in Standard
  • Engineer live on your incident < 2 hours
  • Front of the queue, around the clock
  • Direct line to your engineer

response < 15 minutes · verified clean < 12 hours

Enterprise Incident

from $22,500 AUD

  • Multi-server & multi-site estates
  • E-commerce & card-data incidents
  • Custom applications
  • Scoped in writing before we start

response < 15 minutes

Fixed price. No hourly billing. No refunds — our SLAs, process and proof standards are published before you engage us.

Rescue questions

What counts as an emergency hack recovery?
Defacement, malware injections, spam pages or redirects, backdoors, rogue admin accounts, ransom notes, phishing kits planted on your domain, or Google flagging the site — if your website is doing something you didn't tell it to do, it qualifies.
What do you need from me to start?
The site address and whatever access you have — hosting control panel, SFTP/SSH or CMS admin. If you've lost access entirely, we help you recover it through your host as step one.
Will you take my site offline?
Only if customer data is actively at risk, and we tell you first. Most rescues run on a forensic copy while the live site stays up or in maintenance mode.
What is in the proof pack?
A plain-English incident narrative, the full list of infected files and what was in them, the entry point and how we closed it, every change we made, and independent re-scan results. Written for both your board and your developer.
What if the infection is worse than expected?
The price doesn't change. Standard and Priority are fixed-price for a single website regardless of infection complexity. Multi-server estates and card-data incidents are scoped as Enterprise before we start.

Every hour it stays hacked costs you customers.

Start my rescue now Or call +61 3 4328 3894
Call now — 24/7+61 3 4328 3894