Shopify rescue
Shopify store compromised? It's almost never Shopify — it's your accounts and apps.
Shopify's core platform is genuinely hard to hack — so when a Shopify store misbehaves, the way in is almost always a stolen staff login, a rogue or over-permissioned app, or malicious code pasted into the theme. That changes the rescue playbook completely.
The signs we see on hacked Shopify sites
- Orders or payouts redirected, settings changed
- Staff accounts you didn't create, or logins from strange locations
- Theme edits you didn't make — injected scripts, popups, redirects
- Apps with permissions nobody remembers granting
- Customers receiving phishing emails referencing your store
How they usually get in
We audit staff accounts and sessions, third-party app permissions, theme code and webhooks/notifications — the four places attackers persist on Shopify. Then we rotate everything and re-establish clean control of the store.
Do these four things right now (free)
- Force-log-out all sessions and reset the store owner password + 2FA immediately
- Review Settings → Users and remove anything unfamiliar
- Check Settings → Notifications for attacker-added webhooks and email rules
- List installed apps and revoke anything unknown or unused
Then, if you want it handled
Senior engineer response < 1 hour, verified clean < 24 hours, evidence-grade proof pack. Fixed at $4,450 AUD — full pricing.
Shopify rescue questions
Can a Shopify store actually be hacked?
The platform itself is rarely breached. What gets compromised is your side: staff logins, app permissions, and theme code. The result looks identical to a hack from the customer's perspective, and the cleanup is real work.
Can you edit Shopify server files?
Shopify doesn't expose servers — and doesn't need to. The rescue works through accounts, apps, theme code and store settings, which is where these compromises live.